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Born2Retrieve Guarantee
At 8 weeks of age the pups are ready to leave our home and join their new family. We know we have done our best in raising your new family member and we back our puppies with these comprehensive guarantees:
[1] Health Guarantee - 3 day
[2] Eye Disorder Guarantee (RD or PRA) - 30 month
[3] Hip Dysplasia Guarantee - 30 month
[1] HEALTH
If your veterinarian states that your puppy has any problem that makes it a poor health risk, you may, within 3 days of purchase, return the puppy (along with the AKC registration papers) for a full refund. A written, signed, and dated statement from your veterinarian is required detailing the description of symptoms supporting his/her opinion and an explanation as to why this puppy would be a poor health risk. This exam and all associated costs are the buyer’s responsibility. Please note that this is 3 days from when the pup leaves our premises.
[2] EYE DISORDERS
You must have your dog’s eyes examined by a Canine Ophthalmologist by 24 months. The forms must be submitted to CERF for review. If your dog receives a “non-clear” rating that could NOT have possibly been due to an injury or poor health management, then you may be eligible for a refund. CERF is the ONLY authority for rating your dog’s eyes. All associated costs are buyer’s responsibility.
[3] HIP DYSPLASIA
Every puppy produced by Born2Retrieve is guaranteed to be free of hip dysplasia. Our sires and dams must have an OFA rating of “good” or “excellent” in order to be part of our breeding program. While hip dysplasia could happen, this guarantee is offered to protect your personal and monetary investment. All associated costs are the buyer’s responsibility.
After 24 and before 26 months, you must have your dog’s hips x-rayed by a reputable veterinarian and they must be submitted to the Orthopedic Foundation for Animals (OFA). If your dog receives a rating of moderate or severe, you may be eligible for a refund. OFA is the ONLY authority for rating your dog’s hips. Born2Retrieve has the right to require a second opinion due to variations in technique and position while xraying.
CONDITIONS FOR Born2Retrieve's GUARANTEE:
To make a claim under any of these provisions, all documentation from Veterinarians, OFA, and CERF must be submitted for review.
- Your dog must be fully registered with the American Kennel Club by one year of age.
- All requests for refunds must be made in writing and submitted within 10 days after receiving your dog’s written diagnosis.
- If you are eligible to receive a full refund, you must return any registration or registration application documents and the dog back to Born2Retrieve before a refund is issued.
- Eye exams must be submitted by a Canine Ophthalmologist to CERF as stated in Section 2 in the timeframe outlined. Failure to do so will void this guarantee.
- Hip x-rays must be submitted to OFA as stated in Section 3, in the timeframe outlined. Failure to do so will void this guarantee.
- The dog must not have whelped or sired a litter.
- All scheduled vaccinations must be kept up to date, as recommended by your veterinarian. Each puppy must be on a monthly heartworm preventative to maintain good health. Complete health records must be submitted to Born2Retrieve along with any other Veterinary documentation. Poor health management may disqualify you from a full or partial refund.
- You will receive a 50% refund if you choose to keep the dog. In this situation, you must spay/neuter the dog at your expense and submit written verification from the licensed veterinarian who performed the surgery before we will issue your refund.
- The owner must be the original owner. This guarantee is nontransferable.
- Your refund, if applicable, will be issued within 60 days.
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